How will I receive my PDF rewards?
All PDF rewards will be sent as a coupon to your DriveThruRPG account.
Last updated: August 03, 2020 09:14
How will I receive my print rewards?
All print rewards will be handled through DriveThruRPG. You will receive a coupon that will provide a POD copy of your print rewards from DriveThruRPG/OneBookshelf.
Last updated: August 03, 2020 09:15
How long will it take to receive my print rewards?
Due to the pandemic, it is taking a bit longer to receive POD copies from DriveThruRPG. After the PDF has gone out to all backers, there will be a two-week period for corrections. After this period is ended, all corrections will be made and the file will be sent for a proof copy of the print version. After the proof is approved, coupons will go out to backers for the print-on-demand version of the book.
Last updated: August 03, 2020 09:18
After I receive my PDF copy of the book, how do I submit corrections?
There will be a link to a form to submit corrections in an update to the Kickstarter.
Last updated: August 03, 2020 09:19
What if I didn't receive some of my stretch goals or other items?
There will be a link to a form to submit problems such as this in an update to the Kickstarter. Before you submit the form, please check the spam folder of the email account you use for DriveThrueRPG, as well as your DriveThruRPG messages. Many of these items were sent soon after the campaign ended. Be sure to look for emails from Fabled Environments/DriveThruRPG.
Last updated: August 03, 2020 09:22
Current Estimated Shipping Date: August 2018
All digital rewards should ship June 2018. All print rewards should ship August 2018.
Last Updated At: 02/08/18What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.